For terms and conditions in Danish please read here »
General information
Vulva Enterprise ApS
VAT number: 39202603
Jægergårdsgade 152, 1.
8000 Aarhus C
Denmark
info@vulva-enterprise.com
0045 9153 8888
www.vulva-enterprise.com is owned, managed and maintained by Vulva Enterprise ApS. www.vulva-enterprise.com sell products to you subject to the conditions set out on this page. Please read these conditions carefully before using the website. By using the website, you agree to be bound by these terms and conditions.
Placing an order on www.vulva-enterprise.com
To order on www.vulva-enterprise.com you choose the products you want to buy and add them to your shopping basket. All the way through to the checkout, you can change your order and check the prices. You will not be able to see the shipping costs until you enter your delivery details. The shipping cost depends on the country you live in. When you are ready to order you will have to give us your personal details, choose your shipping method, choose your paying method, and accept our terms and conditions. You confirm your order by clicking on the button Approve. Shortly after you have placed your order you will receive your order confirmation.
Payment
www.vulva-enterprise.com accepts payment by bank transfer and by creditcard.
All prices on www.vulva-enterprise.com are shown including VAT and in Euro or Danish Kroner. If you have a VAT number and are buying for an institution please contact info@vulva-enterprise.com and we will be happy to help you.
Delivery
It takes 6 - 10 working days from receipt of your order to delivery. Please notice the delivery time only apply to items in stock. We use GLS for shipping. Shipping costs vary depending on your country. If your country is not available on www.vulva-enterprise.com, please contact info@vulva-enterprise.com. We reserve the right to charge an extra shipping fee depending on weight and size of your package. You will receive an email if that is necessary.
30 days return policy
You have a 30 days right of cancellation of the purchase from the day it is received. If you choose to cancel a purchase, please return the item in the same condition and quantity as you received it. The right of withdrawal is annulled if you use the product in a way that obviously reduces the sales value significantly. When purchasing goods, original packaging may account for a substantial portion of the product value, and thus you have to remember to always include the packaging when you return goods. When the goods are received in our warehouse and the withdrawal has been approved, the purchase price will be refunded to your account within a few days. Return costs will be covered by the customer. If you wish to return an item, please send an email to info@vulva-enterprise.com. Await further instructions before you return the product because deviations from our return procedure prolong the time of processing. Please enclose the order or invoice number and a brief description of the reason for the return.
Return Address:
Vulva Enterpris ApS
Jægergårdsgade 152, 1.
DK – 8000 Aarhus C Denmark
In the case of agreed discounts, returned goods or prepaid items that are cancelled before shipment, a full or partial refund of the purchase price will be made. Repayment is always done through a reversal via the automatic funds transfer (PBS). Thus the money will return to the same account from which they were paid.
Warranty
Vulva Enterprise warrants all products to be free of defects in material for a period of two years from the date of purchase (according to the Danish sale of goods act). The warranty does not cover defects or damages directly or indirectly caused by misuse, poor maintenance, violence or tampering. Complaints about defects, which should be detected by examination of the goods, shall be notified to Vulva Enterprise within reasonable time. Subsequently, the product can be returned for replacement or if necessary be refunded. In connection with complaints, Vulva Enterprise will pay shipping costs to a reasonable extent. If you experience a defect please contact us via mail at info@vulva-enterprise.com. Send us an image of the defect product together with a description and your order number. We will then inform you about the next step.
Fraud and cancellation of orders
www.vulva-enterprise.com reserves the right to reject and cancel the order, in whole or in part, without further reason. This may typically, but not exclusively, be due to errors in price, system failure or suspected payment abuse. www.vulva-enterprise.com endeavours to correct information on the website and on the order confirmation. But there is no guarantee of the accuracy of the price or delivery time. Thus, information on this website may contain inaccuracies, typographical errors or system failures. The prices listed at our website are neither an offer nor a contract. Prices and information are subject to change without notice. All prices include VAT. www.vulva-enterpris.com can not be held responsible for the consequences of any errors or changes to the website.
Privacy Policy
No personal information registered with www.vulva-enterprise.com is transferred, sold or made available to third parties. All information is stored safely and is available only to trusted employees of www.vulva-enterprise.com.
This system uses so-called cookies to control the contents of your shopping basket. A cookie is simply the name of a file stored on your own PC. During a purchase we ask your name, address, telephone number and email address. This information is used solely for processing your order. The information is transmitted and stored electronically in encrypted form and stored for 5 years. In addition, we record the IP address from which a purchase is made. This information is normally not used, but can be used in case of a police investigation. All fraudulent orders will be reported to the police!
Responsible of data on www.vulva-enterprise.com is Vulva Enterprise ApS. We use a log statistic on www.vulva-enterprise.com, which means that a statistical system collects information that can provide a statistical representation of how many visitors we have, where they come from and where on the site they exit from etc. The log statistic is used only with the purpose of optimizing.
These terms are updated 5th of July 2018
